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Warranty

Limited Warranty

All Oxley’s furniture comes with a comprehensive product warranty – a testament to years of manufacturing experience and the use of the best materials and techniques.

STRUCTURE
Oxley’s extends a lifelong conditional warranty on the structural integrity of our customers furniture. In the unlikely event that your Oxley’s furniture fails structurally during normal domestic usage we will repair, refinish or replace the aluminium frame without charge. For commercial environments this warranty is 3 years

PAINT FINISH
Oxley’s provides a 3 year warranty on our paint finish, Should our finish peel, blister or discolour under normal wear and tear then we will repair, refinish or replace the item without charge.
Powder Finishes evolve over time as they are batch produced and may be subject to minor colour variations and whilst we therefore guarantee to produce goods matching any item we cannot guarantee an exact match between pieces on different orders.

CUSHIONS
Standard cushion fillings and covers are guaranteed for 3 year against any manufacturing default. The covers are made from 100% solution dyed Acrylic. The foam inners meet the requirements of Schedule 1 Part 1 of the UK Furniture and Furnishings (Fire) (Safety) Regulations 1988. Should FR treatment or back coating be required, this does not come as standard and has to be requested at the time the order is placed.

The small print.
Oxley’s Furniture Ltd (“Oxley’s”) warrants to the original end use Customer (“customer”) and while owned by the customer that it’s aluminium furniture (the “furniture”) shall be free from defects in material and workmanship for the lifetime of the customer under normal use and service in the domestic environment. All other parts of the furniture, including, but not limited to, frame finishes, cushion fabrics and cushion fillings, frame feet, tires, shall be free from defects in material and workmanship for three (3) years from the date of delivery under normal use and service. This warranty does not cover damage which results from neglect, accident, intentional misuse, normal wear and tear, commercial use, acts of nature, wind, immersion in water, scratches or blemishes, chipping, stains resulting from suntan lotions, caustic chemicals, leaves, birds and the elements, unauthorized repair, alteration, abuse, or misuse of the furniture or the cushions.

In no event shall the warranties contained herein be applicable to the customer’s own material (“C.O.M”) or other third party materials applied to the furniture. Customer assumes all risk of and releases Oxley’s from all liability for all defects, faults or flaws of any type associated with the C.O.M.

The obligation of Oxley’s under this warranty is limited, in the sole discretion of Oxley’s, to repair or replacement of the Product or the cushion with one of similar type and quality, if, to the satisfaction of Oxley’s and in Oxley’s sole discretion, the furniture or Fabric as manufactured proves defective under normal use and service.

No furniture or cushion will be accepted by Oxley’s for repair or replacement under this warranty without the prior written approval from Oxley’s. Returned furniture or cushions are subject to shipping instructions by Oxley’s and all costs of shipping from the customer to Oxley’s and to the customer from Oxley’s, including, but not limited to, the cost of appropriate packaging and freight charges, are the sole responsibility of the customer. Freight to be prepaid by customer, no C.O.D. shipments will be accepted by Oxley’s.

TO THE EXTENT PERMITTED BY LAW, THIS WARRANTY AND REMEDIES SET FORTH ABOVE ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES AND CONDITIONS, WHETHER ORAL OR WRITTEN, STATUTORY, EXPRESS OR IMPLIED. AS PERMITTED BY APPLICABLE LAW, OXLEY’S SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS. IF OXLEY’S CANNOT LAWFULLY DISCLAIM STATUTORY OR IMPLIED WARRANTIES THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THIS EXPRESS WARRANTY AND TO REPAIR OR REPLACEMENT SERVICE AS DETERMINED BY OXLEY’S IN ITS SOLE DISCRETION. SOME COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
UNDER NO CIRCUMSTANCES SHALL OXLEY’S BE LIABLE OR RESPONSIBLE TO THE CUSTOMER OR ANY OTHER PERSON FOR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHETHER DIRECT OR INDIRECT, AND WHETHER ARISING OUT OF BREACH OF THIS LIMITED WARRANTY, BREACH OF CONTRACT, TORT OR OTHERWISE. SOME STATES AND COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

This warranty gives you specific legal rights, and you may also have other rights which vary from country to country.

No Company reseller, agent, or employee is authorized to make any modification, extension, or addition to this warranty.