Frequently Asked Questions...

• Can you leave Oxley's furniture outside all year?

  Yes, the way in which Oxley’s furniture is manufactured means that it can be left outside all year, every year no matter where in the world it is situated. We make our luxury outdoor furniture to last generations with no maintenance required.

• How does the furniture stand up to high winds?

  In our production process we use a great deal more aluminium than most outdoor furniture manufacturers. This means that Oxley’s furniture weighs more than standard aluminium outdoor furniture and is therefore not affected by high winds. We often get customers who live in windy locations choosing our furniture for this very reason. However, we ensure all our chairs are easily movable by one person.

• Is aluminium outdoor furniture suitable to be by the sea?

  Life by the sea for most man-made products is extremely difficult. The air is full of salt carried from the sea by evaporation and wind, wind which is generally far stronger than inland. Salt is exceptionally corrosive to most of the materials from which outdoor furniture is made. Oxley’s furniture has a powder coat finish that is applied in a unique way with precision and care. This means that out of any outdoor furniture in production, Oxley’s furniture will resist the natural elements in a seaside location best.

• What is the delivery time?

  Due to every order being made specifically for each customer, our online orders come with a 4-6 week lead time for our UK customers. Delivery outside the UK is subject to delivery location.

• What is the warranty?

  All Oxley’s furniture comes with a comprehensive product warranty, a testament to years of manufacturing experience and the use of the best materials and techniques.
  Structure: Oxley’s extends a lifelong conditional warranty on the structural integrity of our Oxley’s furniture. In the unlikely event that your Oxley’s furniture fails structurally during normal domestic usage we will repair, refinish or replace the aluminium frame without charge. For commercial environments this warranty is 3 years.
  Paint finish: Oxley’s provides a 3 year warranty on our paint finish, should our finish peel, blister or discolour under normal wear and tear then we will repair, refinish or replace the item without charge.
  Cushions: standard cushion fillings and covers are guaranteed for 3 years against any manufacturing default.

• What is the unique Oxley's guarantee?

  After more than 30 years’ of manufacturing we know how enduringly tough our beautiful furniture is. It is made to last – and that is a promise. Which is why we offer Oxley’s home furniture customers a simple, powerful guarantee: we will buy back any piece of furniture you’ve bought from us within 10 years of you buying it, for half its original price*. We will then reprocess and recycle your furniture, making it new again so it can enjoy a second life in another home. For us, this is sustainability in action and we are very proud to be able to work in this way, doing our bit to help protect the environment. For you it means you can own the furniture you want, risk free.

  Our unique guarantee also gives you the opportunity to offset half the cost of your original set against a new set of Oxley’s furniture, allowing you to update the style, colour or size of your furniture as your circumstances change.

  *Terms and conditions
  This guarantee only applies to: original Oxley’s customers who have owned their Oxley’s furniture for 12 months or more (the original purchaser must be registered as an Oxley’s customer). Only furniture, not cushions, and not sales items. The net price of purchase and not any purchase tax (VAT). If you’d like us to collect your furniture, we will at an agreeable rate.